E-mobility services for all your needs

Still have questions?

• How do I become a business customer?

  Leave your contact details or contact us directly. Our customer service will answer your questions and help you decide the best way to utilize Fortum Charge & Drive B2B fleet services.

• Which charging stations (operators) can I use with my Fortum Charge and Drive account?

  • As a Nordic customer, you have an access to 30,000 charging points in the Nordics through one single app!

  • Stay connected to the largest charging network in the Nordics, Recharge, while also gaining access to major networks such as Kople, IONITY, Virta, Lidl, Everon, Qwello, OKQ8, E.ON, Lidl, K-Lataus, Allego, Greenflux, and many more!

  • Below you will find a link to a page that shows an overview of all our partners:
    chargedrive.com/partners

  • You can locate the charging points in our charging map:
    chargedrive.com/map

• Do you have more than ten charging keys and want a fleet account?

  To better have control over all your charging keys connected to your company, you can be registered as a fleet customer with Fortum Charge & Drive.

  To do so, start sending an e-mail to customer service and they will set up an account for your company.

• How much does it cost to charge?

  Prices are based on which charging operator you charge with and the type of charger.

  You can find the exact prices by downloading our app, and locate the relevant charger of your choosing.

  At Fortum Charge & Drive, our collaboration with a variety of charge point operators (CPOs) enables us to provide an extensive and user-friendly charging network for our customers. As a result, the pricing for using our services varies across different charging points and operators.
  
  Each charge point operator sets their own prices, which directly influences the final price you see in the Fortum Charge & Drive app. Occasionally, you might notice a significant price difference between our app and the charge point operator's native service or drop-in charging option. This discrepancy is usually due to the pricing strategy of the charge point operator.
  
  We are constantly working with our partners to improve pricing for our customers and to ensure that our pricing remains competitive and consistent across the network.
  
  You can always check the current price of the charging station in our app. Simply tap on the charger you wish to use, and the price will be displayed in the information section.

• As a business customer with many electric cars, how can I get a clear overview of all charging sessions and charging keys?

  By becoming a fleet customer at Fortum Charge & Drive, you will gain access to our fleet portal. The fleet portal will give you a full overview of your charging key's.
  
  

• I am now a registrered business customer at Fortum Charge & Drive. How do I order charging keys?

  If you are a fleet customer, please send an e-mail to:

  • Norway & Sweden bedriftcd@fortum.com

  • Finland chargedrive.fi@fortum.com

• Can I get my invoices customized?

  We can set up an invoice according to your needs.

  • Collective invoice for all charging keys

  • Reference or license plate information per charging key

• I want to create detailed reports for cost, consumed energy, number of charging keys, etc. How can I get such a report from Fortum Charge & Drive?

  As the manager of the Fleet account, you can access and download reports from the portal as follows:

  1. Click "Organizations"

  2. Press "Reports"

  3. Select the desired date range under "Export Fleet Charging Sessions"

  4. Click "Email CSV File" to receive the report"