Terms for Fortum Charge & Drive: Subscription for charging electric cars.

Terms for Fortum Charge & Drive: Subscription for charging electric cars.

Under the name Fortum Charge & Drive, Fortum Markets AS offers motorists access to equipment and services associated with charging electric vehicles, including invoicing solutions and payment services.


"Customer" refers to both legal and natural persons. If the Customer is a legal person, the Customer is fully responsible for ensuring that the individual users to whom the Customer gives access to the Service comply with all the terms and conditions for Fortum Charge & Drive when using the Service. The Service may include provisions around, and the use of, RFID charging chip/charging chip as an alternative means of connecting to the Service, if the Customer orders this.

Fortum Charge & Drive's Services can only be used at charging stations that are connected to the Fortum Charge & Drive network or at charging stations operated by the company's partners. The charging stations made available in the Service are visible in the Fortum Charge & Drive mobile application, and equipped with Fortum Charge & Drive profiling and/or instruction marks.


The subscription agreement is subject to Norwegian law, and applies only to the extent that Norwegian non-derogable legislation does not otherwise result.

1. Connection to the Service


Connection to the Service takes place via SMS, RFID charging chip or via the Charge & Drive mobile application.

2. Cancellation period and right of cancellation


If you as a customer act as a private person, you have the right to terminate the Subscription Agreement (right of withdrawal) by giving written notice to Fortum Markets AS within 14 days of entering into the Subscription Agreement, cf. Section 11 of the Right of Cancellation Act. A subscription agreement on charging entered into via SMS is deemed to have been entered into when the Customer has received confirmation of arrival and acceptance of the SMS subscription. A subscription agreement entered into upon registration in our application is considered concluded upon completed and confirmed registration in the application.

Exercising the right of withdrawal must take place in writing via post or e‐mail. The customer must send Fortum Markets AS full name, telephone number and e-mail address together with a clear statement describing the decision to terminate. The inquiry can be sent by e-mail to chargedrive.no@fortum.com or by post to Fortum Markets AS, PO Box 124, 1713 Grålum.


If the Customer has, by his own choice, started using the Service before the cancellation period has expired, the Customer must pay Fortum Markets As reasonable compensation for the Services provided in order to fulfill the agreement before the right of withdrawal was used. The customer may be charged costs for any return of products by post if this is relevant.

3. Registration for the service


To receive the right to use the Service, the Customer must identify himself either via SMS, RFID charging chip or mobile application.

Use of the Service via RFID or the mobile application requires registration to the Service by the Customer. Such registration takes place in Fortum Charge & Drive's mobile application, and requires the Customer to provide personal information to Fortum Markets AS, for example an email address, among other things to choose a password for the account for the mobile application. Additional personal data may be provided by the Customer after registration, e.g. if the Customer wants specific additional services. This could, for example, be name and address information to be able to receive RFID charging tags or payment information for the selected payment method so that a valid billing relationship can be established between Fortum Markets AS and the Customer, and so that the customer can purchase charging services through the Service. Use of the Service via SMS also requires the Customer to provide Fortum Markets with personal information, such as a mobile number. All use of personal data is described in more detail in Fortum's privacy policy applicable at all times.

It is the Customer's responsibility to ensure that the user information, including payment information, is always correctly registered in Fortum Charge & Drive's customer register. After registration, the Customer will receive a one-time registration code via email to confirm the account, after which the Customer will be able to access the Service. Fortum Markets AS is not responsible for incorrectly entered data during or after registration.

4. Payment

The customer, or another person who in the subscription agreement has assumed payment responsibility for the customer, must pay the subscription price and any fees in accordance with Fortum Markets AS current price list at all times.


Charges paid via a subscription to SMS are debited by the Customer's mobile operator on the Customer's mobile invoice. In addition, the mobile operator may charge the Customer for any SMS expenses (data communication fees). Charging that takes place via RFID card or the mobile application is debited from the Customer's payment card, or invoiced in arrears from Fortum Markets, if the latter option is offered to the Customer.


By accepting the conditions upon registration for the Service, the Customer accepts that Fortum Markets AS will debit the cost of the Service and any fees, including applicable taxes and duties.


The actual cost will be calculated once the charge is complete. The cost is made up of any fees and/or charging time, and/or consumption and pre-informed price. The price is available to the customer at the charging station or in the Fortum Charge & Drive mobile application. The charge is completed and terminated either by the system according to the Customer's instructions at the start or extension of the charge, or by the Customer at any time during the charge.

Information about the customer's transactions is visible in real time on the Fortum Charge & Drive account, which can be displayed on the mobile application. The period-specific reports for the account can be displayed at any time on the mobile application, and Fortum Markets AS keeps the information for at least 12 months.


For charging at charging stations in Norway, Customers who use RFID charging tags or the Charge & Drive App can choose to pay for charging services via an arrears invoice from Fortum Markets AS, or payment by payment card.


For charging at charging stations outside Norway, it is only possible to connect to the Service via a subscription linked to payment by payment card. Any prepaid credit can only be used at Fortum's Charge & Drive chargers in Norway.


The invoice is preferably sent by e-mail, unless otherwise agreed upon registration. With electronic invoice and AvtaleGiro, you get the bill sent to you electronically and it is paid automatically on the due date. Create an electronic invoice (eFaktura, e‐mail invoice or Digipost) and AvtaleGiro before you receive another invoice and you will not have to pay an invoice fee of NOK 39 per missing agreement.


If the Customer does not pay by the end of the payment deadline, a debt collection notice is sent with a new one payment deadline. In the event of delayed payment, Fortum Markets AS can claim covered costs and interest according to the Act on interest in case of late payment, etc.

5. The customer's responsibilities and obligations


It is the Customer's responsibility to ensure that charging is started and terminated correctly. To ensure that charging has started, the Customer is referred to the information that is visible at the charging station. Charging initiated via SMS does not begin until a confirmation is sent to the sender via SMS and the Customer has connected the vehicle to the charging station for charging according to the instructions.


Charging via an RFID charging tag or the mobile application starts when the Customer has connected the vehicle to the charging station according to the instructions, and has identified himself via RFID or the mobile application.


It is the Customer's responsibility to ensure that the vehicle has the right conditions to be able to charge at the charging station.


It is the Customer's responsibility to ensure that any registered payment card is valid, that the card has a sufficient balance and is not blocked. If debiting is not possible, Fortum Markets AS has the right to seek payment from the Customer in another way, for example by sending a separate invoice for the Customer's use of the Service.

It is the Customer's responsibility to ensure that their payment information on their Fortum Charge & Drive account is up to date and valid when attempting to purchase charging services through the Service. If the payment information is not correct, Fortum Markets AS has the right to close the Customer's account.


Fortum Markets As reserves the right to introduce monthly membership fees to the Service. If such fees are introduced, the Customer will be informed of such changes with 30 days' notice. When such fees are introduced, the Customer is responsible for paying the monthly membership fee until the membership is terminated. Fortum Markets AS has the right to immediately close a customer's account if the customer does not pay the invoice or card invoice on time. In the event of late payment, Fortum Markets AS reserves the right to charge interest for late payment, and any redemption fee.


The customer is himself responsible for checking and complying with parking regulations and other applicable regulations at the charging locations.


The customer is responsible for storing the RFID charging tag in a safe manner, so that it does not become abused by others. Misuse of the charging card is the Customer's responsibility and any loss that occurs in that connection must be covered by the Customer.

Loss of a card or suspicion of misuse must be reported to Fortum Markets AS as soon as possible. In the event of loss or damage to a charge card, Fortum Markets AS will block the charge card and issue a new one, for a fee of NOK 150.

6. Prices


Fortum Markets As offers its customers different charging services with varying functions and prices.


The current price of the charging service is available at the charging stations and/or in the mobile application. The price may vary from location to location, and may deviate from the basic price. Prices may therefore vary.


The price for charging via SMS is visible at the relevant charging station, or will be available to the Customer before the transaction starts.

7. Privacy


As part of offering our Services, Fortum Markets AS will process personal data about the individual user in accordance with the current regulations as set out in our privacy policy, where you can read more about your rights and how and for how long we store your data.

8. General conditions


● Responsibility for the personal password
When the Customer registers for the Service, the Customer provides the email address and a selected password to log into the account. Fortum Markets then sends the Customer a one-time registration code via email to confirm the account. The customer is responsible for keeping the password safe, not writing down the password so that third parties can understand what it is used for, and not using the password in a way that allows others to access information.


The customer must immediately inform Fortum Markets AS on telephone 21496910 if there is reason to believe that unauthorized persons have gained access to or knowledge of the password.


● Unauthorized use of the Service
The customer is responsible for unauthorized use of the Service under their control. The customer is obliged to immediately or as soon as possible notify Fortum Markets As if they believe that their account has been used by an unauthorized person or in an unauthorized manner. The best way to minimize any costs of such abuse is to call our customer service on tel. 21496910.


If the Fortum Charge & Drive RFID charging chip or the Customer's mobile phone with installed Fortum Charge & Drive mobile application is lost or stolen, the Customer must immediately (within two (2) days after being made aware of the loss or theft of the RFID charging chip or mobile phone ) contact Fortum Markets AS' customer service on tel. 21496910. If the Customer does not report the loss or theft of the charging chip or the mobile phone within the aforementioned deadline, the Customer will be responsible for any reported purchase transactions in their entirety.

● Complaints and investigation regarding Fortum Charge & Drive transactions
A Customer who wishes to complain about a transaction must notify Fortum Markets AS within 60 days from the date on which the relevant purchase transaction became available on the Customer's account. The complaint must clearly state the type of error. If these guidelines are not complied with, the Customer will lose his right to the error investigation and correction, unless otherwise follows from preceptorial legislation. When a Customer submits a complaint, Fortum Markets AS must carry out a technical examination of the system or the charging station.


Complaints regarding incorrect charging costs are processed and determined by Fortum Markets AS. If and when a complaint is accepted, Fortum Markets AS shall compensate the Customer for the amount without delay. If the complaint is rejected, Fortum Markets AS must inform the Customer of the result of the investigation of the complaint and justify Fortum's position in the matter.

● Changes to the Services or the Terms
Both parties are aware that the charging industry and the electric car market are developing rapidly. Fortum Markets AS therefore reserves the right to change these terms and conditions in order to adapt the operation of the Fortum Charge & Drive service or the terms to new or changed technologies, devices, standards, legislation, guidelines or to appropriate technical changes, information security, administration, business, operation or other relevant procedures. The customer must be informed of such changes with 30 days' notice on the website www.fortum.no.


Changes do not have retroactive effect. The terms and conditions must always be dated with the date they entered into force. If the Customer does not accept the changes to the terms, the Customer has the right to terminate the agreement.

● Termination of membership
The customer can cancel his subscription with 30 days' notice. The termination must be in writing via post or e-mail. The customer must send Fortum Markets AS full name, telephone number and e-mail address together with a clear statement describing the decision to terminate. E-mail can be sent to or Fortum Markets AS, PO Box 124, 1713 Grålum.


The customer must receive written confirmation within 14 days that the termination has been registered and when the last charge date and settlement will be. If the above information is not received within 14 days of the notice being delivered, the Customer must contact Fortum Markets AS themselves.


Fortum Markets AS has the right to block the subscription for a certain period of time or terminate it The subscription agreement with immediate effect if the Customer defaults on the agreement. The customer will receive a warning, and the subscription will be blocked if the customer does not remedy the situation within a reasonable time. Among other things, the following are considered significant breaches:


- The customer does not fulfill his payment obligations
- The customer uses the Service in violation of this agreement, or the obligations they have to Fortum Markets AS
- Fortum Markets As has reason to suspect that the Service is being misused.
- It is the Customer's responsibility to cancel the membership if the Service is not to be used, if the vehicle is sold or temporarily out of use, etc.

9. Liability and limitation of liability for Fortum Markets AS


The various top-up offers offered by Fortum Markets AS may have separate warranty conditions. In addition to the seller's product guarantee which is specified in product-specific guarantee conditions, other prescriptive legislation for the protection of consumers may apply in the event of any defects in Fortum Markets AS's products and Services.


Fortum Markets As is not responsible for damage, loss or unavailability of the Service if:
- The mobile phone network or related functions are not working
- The mobile phone operator has changed its telephone service so that payment via the Fortum Charge & Drive service is no longer possible.
- The service has been suspended for reasons that turn out to be wrong, but at the time of suspension Fortum Markets AS had reason to believe that there was a basis for suspension
- Fortum Charge & Drive RFID charging chip or the Customer's mobile phone is lost or stolen and misused by another person

Fortum Markets AS is not responsible for the Customer parking his vehicle in accordance with the law, regulations or private parking rules laid down by public or municipal agencies, or private actors (including partner companies).


Fortum Markets AS is not responsible for damage or loss caused by legislation, official action or administrative decisions, war, sabotage, neglect or delay in delivery, telephone connections or other traffic and communication connections and transport, strikes, boycotts or similar conditions beyond the control of Fortum Markets AS. The reservation about strikes, boycotts and blockades also applies if Fortum Markets AS is subject to the aforementioned actions.


Fortum Markets AS cannot guarantee immediate availability of the Customer's choice of charger if access is limited.


Any damages or losses that occur under other circumstances will not be reimbursed by Fortum Markets As. Fortum Markets As is not responsible in relation to the Customer for indirect damages, such as loss of income or damage to the relationship between the Customer and a third party, except if the loss is due to negligence, gross negligence or intent on the part of Fortum Markets AS, and never in excess of what the Customer is entitled to on in accordance with legislation.

10. Disputes

Disputes between the Customer and Fortum Markets AS must be resolved amicably. If this does not result, each of the parties can bring the dispute before the ordinary courts. Fortum Markets AS Telephone customer service 21496910, email customer service Chargedrive.no@fortum.com, website fortum.no