Hi, how can we help?

Frequently asked questions

• How do I order a charging key?

  You can order a charging key in the Fortum Charge & Drive app by following these steps:

  1. Log in to the app

  2. Press "My Account"

  3. Press "Charging Keys"

  4. Press "Order Charging Key"

• Which charging operators can I charge with via Fortum Charge & Drive?

  Fortum Charge & Drive collaborates with Recharge, Kople and Oslo municipality to ensure that you have the largest selection of charging stations available. The charging operators' charging points can be found under "Charging map" in the app.

• How do I become a charging customer at Fortum Charge & Drive?

  Download the Fortum Charge & Drive app in the App Store or Google Play. In the app, you can register by creating a new user with your email address. A verification code will be emailed to you and you can then log in and start charging.

• How do I become a business customer?

  To create a business account, you must download the Fortum Charge and Drive app on your phone. Once you have created a user, you can turn it into a company profile by placing an invoice connected to your company.

  Here's how to do it:

  1. Tap on “My account “

  2. Press “Payment methods”

  3. Select “Fortum co-invoice“

  4. Fill in invoice information for the company

• Do you have more then ten charging keys and want a fleet account?

  To better have control over all your charging keys connected to your company, you can be registered as a fleet customer with Fortum Charge and Drive.

  To do so, start sending an e-mail to customer service and they will set up an account for your company.