Still have questions?

• How do I become a charging customer at Fortum Charge & Drive?

  To become a customer, download the Fortum Charge & Drive app from the App Store or Google Play and register an account.
  
  To register, use your email address to create an account. You'll receive a verification code via email – enter this code in the app to activate your account
  
  Verification emails may take 5-10 minutes to arrive. Don’t forget to check your spam or junk mail, or look for messages from noreply@chargedrive.com.
• Which charging stations (operators) can I use with my Fortum Charge and Drive account?

  • As a Nordic customer, you have an access to 30,000 charging points in the Nordics through one single app!

  • Stay connected to the largest charging network in the Nordics, Recharge, while also gaining access to major networks such as Kople, IONITY, Virta, Lidl, Everon, Qwello, OKQ8, E.ON, Lidl, K-Lataus, Allego, Greenflux, and many more!

  • Below you will find a link to a page that shows an overview of all our partners:
    chargedrive.com/partners

  • You can locate the charging points in our charging map:
    chargedrive.com/map

• Why do prices vary across different charging stations in the Fortum Charge & Drive network?

  At Fortum Charge & Drive, our collaboration with a variety of charge point operators (CPOs) enables us to provide an extensive and user-friendly charging network for our customers. As a result, the pricing for using our services varies across different charging points and operators.
  
  Each charge point operator sets their own prices, which directly influences the final price you see in the Fortum Charge & Drive app. Occasionally, you might notice a significant price difference between our app and the charge point operator's native service or drop-in charging option. This discrepancy is usually due to the pricing strategy of the charge point operator.
  
  We are constantly working with our partners to improve pricing for our customers and to ensure that our pricing remains competitive and consistent across the network.
  
  You can always check the current price of the charging station in our app. Simply tap on the charger you wish to use, and the price will be displayed in the information section.

• How do I order a Fortum Charge & Drive charging key or charging card (RFID)?

  For an enhanced charging experience, consider getting the Fortum Charge & Drive charging accessory, either as a key or card. Ordering is a breeze right from the app:

  • Open the app

  • Tap on the "Account" symbol at the screen's base

  • Select "Get a charging card"

  • Pick your preferred accessory (card or key format)

  • Tap on "Add to cart"

  • Review your items in the “My cart” by clicking “View Cart” or the shopping cart button 

  • Proceed to the next step by clicking “Continue”

  • Fill in the shipping details and payment information

  • Confirm your order. Expect your accessory within 7 to 14 days.

  Below you will find a video guide on how to order a charging key: